Privacy Policy

This Privacy Policy explains how AidConnects collects, uses, stores, and protects your personal information.

Last updated: [Insert Date of Last Review]

Note to AidConnects Legal Team: All fields marked [like this] must be completed with accurate information from official company records and legal counsel review before publication.

1. Company Information

This Privacy Policy is issued by [Legal Company Name], a company registered under the laws of the Federal Republic of Nigeria with Corporate Affairs Commission (CAC) Registration Number [CAC Registration Number], whose registered office is at [Registered Office Address] ("AidConnects", "we", "us", or "our").

AidConnects operates the peer-to-peer services marketplace platform accessible at https://www.aidconnects.online and via the AidConnects mobile application.

2. Data Controller Information

AidConnects is registered with the Nigeria Data Protection Commission (NDPC) as a data controller and processor. NDPC Registration Number: [NDPC Registration Number].

For all privacy-related matters, contact our Data Protection Officer (DPO):

Email: privacy@aidconnects.online
Address: [DPO Contact Address]

3. Personal Data We Collect

We collect personal data necessary to provide our services, including:

Identity Data: full name, date of birth, NIN (National Identification Number), BVN (where applicable)
Contact Data: email address, phone number, home or business address
Account Data: username, password (hashed), account preferences
Transaction Data: payment history, escrow records, service booking records
Device and Technical Data: IP address, browser type, operating system, device identifiers
Usage Data: platform interactions, search queries, pages visited, features used
Communications Data: in-platform messages (where relevant to dispute resolution)
Location Data: general location data to facilitate service matching

4. Lawful Basis for Processing

We process your personal data on the following lawful bases:

Contract: processing necessary to provide the services you have requested
Legal Obligation: processing required to comply with applicable Nigerian law
Legitimate Interests: platform security, fraud prevention, service improvement
Consent: marketing communications, non-essential cookies (where consent is obtained)

5. How We Use Your Data

To create and manage your AidConnects account
To facilitate bookings and transactions between users
To verify your identity in accordance with our KYC requirements
To process payments and manage escrow services
To communicate with you regarding your account, transactions, and platform updates
To detect and prevent fraud, abuse, and unlawful activity
To comply with applicable regulatory and legal obligations
To improve and personalise your experience on the platform

6. Data Security

AidConnects implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit (TLS) and at rest
Role-based access controls limiting data access to authorised personnel only
Regular security assessments and vulnerability testing
Incident response procedures in the event of a data breach

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. Specific retention periods are:

Account data: retained for the duration of your account and for [N years] thereafter
Transaction records: retained for [N years] in accordance with financial record-keeping obligations
KYC data: retained as required by applicable regulatory obligations

8. Third-Party Processors

We share your data only with trusted third-party service providers necessary to operate the platform, including:

Payment processors (e.g. Paystack) for payment and transaction processing
Cloud infrastructure and hosting providers
Identity verification service providers
Analytics providers (subject to appropriate data processing agreements)

All third-party processors are required to maintain equivalent data protection standards and are bound by data processing agreements.

9. Your Privacy Rights

Under the Nigeria Data Protection Act 2023, you have the following rights:

Right of Access: to request a copy of your personal data
Right to Rectification: to correct inaccurate or incomplete personal data
Right to Erasure: to request deletion of your personal data in certain circumstances
Right to Object: to object to processing based on legitimate interests or for direct marketing
Right to Data Portability: to receive your data in a structured, commonly used format
Right to Withdraw Consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, contact us at privacy@aidconnects.online.

10. Cookies

We use cookies and similar tracking technologies on our website. For full details, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at https://www.aidconnects.online/privacy-policy. We will notify users of material changes via email or in-app notification.